Hospitality Leader

Restaurant Vision: Serve great food and care while supporting our community.

Role Vision: To lead others in the Front of House to pursue operational excellence to achieve our mission while embodying the core values.

 

 

Hospitality Leader is responsible for day-to-day task management of the Front of House. They are leading the team to serve guests with genuine hospitality as well as fast and accurate service. They are to ensure that all guests are shown care and that they can resolve any guest dissatisfaction effectively. They are also to ensure the Front of House is kept organized, clean and safe for all Team Members to work to their best performance.

Hospitality Leader must have a growth mindset, enthusiasm, a positive attitude, and proactive. Hospitality Leader is expected to act as role models for the team, lead groups of people, and help to alleviate pressure from others on duty. Hospitality Leaders are expected to demonstrate exceptional character.

In addition to these qualities, Hospitality Leader must provide constructive and positive feedback to all. To excel in this position, you must enthusiastically and passionately lead by example as you help to develop a strong team with a high standard of excellence.

 

·     Serve in an operational role in the Front of House

·     Lead the Kitchen team each shift with a game plan and shift forecasts

·     Manage Team Member performance and staffing needs

·     Ensure that Team Members follow recipes and read tickets to accurately prepare all orders

·     Ensure that Team Members are extremely accurate with weights and measurements for all recipe items

·     Ensure that Team Members work at a pace to maintain restaurant's established speed of service guidelines

·     Ensure that cashiers follow cash handling procedures at all times

·     Execute proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures

·     Ensure that Team Members monitor dining room, restroom, parking lot and overall facility cleanliness

·     Communicate employee performance and policy/procedure violations to management for appropriate handling

·     Strictly adhere to all Company policies and procedures

·     Manage day-to-day responsibilities such as cash management, food safety and quality audits

·     Be responsive and aware of surroundings and communication updates

·     Ability to hold people accountable for fulfilling their role properly

·     Proactively seek out things that need to be done

·     Effectively train and develop Team Members and Trainers

·     Maintain store cleanliness and organization including both inside and out of the store and quality control

·     Set and communicate goals and metrics to succeed (guest satisfaction scores, food waste, etc.)

·     Engage and resolve customer complaints through genuine hospitality

·     Act as role model for the new hires and existing team members

·     Provide constructive and positive feedback to all team members with the E.S.R.M Model

·     Enthusiastically and passionately lead by example while helping to develop a strong team with a high standard of excellence

·     Maintain records of stock, food waste, etc.

·     Clean front of house dishes and equipment

·     Rigorously adhere to food safety and restaurant safety and security practices

·     Other duties as assigned by Operator and Restaurant Leadership to meet business needs

·     Ability to work in a fast paced environment

·     Strong leadership skills and abilities

·     Demonstrate strong character and integrity beyond just the functional skill of a team member

·     Strong people skills with a desire to serve team members

·     Strong commitment to superior customer service

·     Ability to manage Team Member behavioural and performance issues

·     Ability to work in a team environment with shared ownership and responsibility

·     Must be mature, patient, professional, and have a growth mindset at all times 

·     Gracious, Stewardship, Driven, Builder

·     Food that is served from the Front of House is served correctly and safely

·     Daily Completion of eRQAs and food safety assessments are 100%

·     FOH is effectively Winning the hearts of our guests everyday

·     Embodying our vision, mission, core values and promise to the Operator

·     QIV Score of 100%

·     Food Safety Score of 1 with no High Risk Findings

Permanent Position. Schedule includes Monday to Saturday, as well as some holidays.

Hours of Operations: 10:30am – 10:pm. Hours may vary.

Expected hours: 35 – 40 per week

·     Previous customer service experience an asset

·     Previous leadership experience an asset

·     Current Food Safety Certificate a must

·     Analytical, with problem-identification and problem-solving capabilities

·     General computer skills (e.g. MS Office)

·     Excellent verbal and written communication skills

·     Ability to excel in a fast-paced environment where attention to detail and effective multi-tasking is essential

Work in a Chick-fil-A restaurant - A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.

Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend however you choose.

Work Directly With a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.

Competitive Pay and Development Opportunities: We offer a competitive remuneration package. You will work in a nurturing environment where you will learn valuable business and people skills.

It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employees, they are a highly valued part of our business.

Other benefits of joining our team include:

·     Employee meal discounts

·     Leadership opportunities

·     Personal and professional development